Return Policy; Return and Refunds Procedures

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Defective, damaged or incorrect items:

  • All returns and exchanges must be pre-authorized by our Customer Services and require a return authorization number. Please contact us at info[at]fableandmane.com. to receive your return authorization (if eligible) and instructions.
  • You must have purchased the item from us at www.fableandmane.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

  • All returns and exchanges must be pre-authorized by Customer Services and require a return authorization number. Please contact us at info[at]fableandmane.com to speak to a Customer Service Representative and receive your return authorization (if eligible) and instructions.
  • You must have purchased the item from us at www.fableandmane.com.
  • For all returns other than damaged, defective or incorrectly shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Return Procedures

To return an item:

  • All returns and exchanges must be pre-authorized by Customer Services and require a return authorization number. Please contact us at info[at]fableandmane.com with your order number to receive your return authorization (if eligible) and instructions.
  • If eligible, Customer Services will provide you with a link to a return label, which you will be required to print and affix to the package.
  • Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
  • Affix the shipping label on the package to be returned.
  • After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.

Refund Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

  • Your refund will be in the form of payment used for the purchase.
  • The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.
  • Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Un-deliverable Shipments

Occasionally, shipments to customers are returned to us as undeliverable. For example, this may happen when the address is incorrect, or the customer refuses to accept a shipment, or the carrier is unable to deliver after multiple attempts.

From the USA – If a shipment is returned to us as undeliverable, we will charge a return shipping fee of $5 (USD) per package returned. We will also issue a refund reduced accordingly by the $5 (USD) package return fee, as described in our Refunds Procedures.

From Canada – If a shipment is returned to us as undeliverable, we will charge a return shipping fee of $15 (CAD) per package returned. We will also issue a refund reduced accordingly by the $15 (CAD) package return fee, as described in our Refunds Procedures.

From the UK – If a shipment is returned to us as undeliverable, we will charge a return shipping fee of £3 per package returned. We will also issue a refund reduced accordingly by the £3 package return fee, as described in our Refunds Procedures.

From Europe – If a shipment is returned to us as undeliverable, we will charge a return shipping fee of 6€ per package returned. We will also issue a refund reduced accordingly by the 6€ package return fee, as described in our Refunds Procedures.

We will not issue you a refund if the return shipment fee exceeds the original purchase price plus sales tax charged of the item(s) in your undeliverable shipment.

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